Thank you for purchasing from Electrical Technician Training Institute through electricaltechnician.in.

We aim to provide high-quality online training courses, digital study materials, and printed books. Please read our Return and Refund Policy carefully before making a purchase.

1. Online Courses

Refund requests for online video courses must be made within 3 days of purchase.

A refund may be considered if:

• The course was purchased by mistake.
• A duplicate payment was made.
• The customer is unable to access the purchased course due to a technical issue from our side and the issue cannot be resolved.
• Any other genuine issue is reviewed and approved by our support team.

Refund requests may not be accepted if a substantial portion of the course has already been accessed, watched, downloaded, or completed.

After the applicable refund period has passed, the course fee will normally be non-refundable.

For any course-related issue, please contact our support team before requesting a refund. We will first try to resolve the problem.

2. PDF Books, eBooks & Downloadable Products

PDF books, eBooks, downloadable notes, circuit diagrams, and other digital products are generally non-refundable once they have been successfully delivered, downloaded, or access has been provided.

A refund may be considered only in cases such as:

• Duplicate payment.
• Incorrect digital product delivered.
• Payment completed but the purchased product was not delivered or made accessible.
• A technical problem from our side that prevents access and cannot be resolved.

If you face any problem with a digital product, please contact our support team.

3. Printed Books

For printed books, a return or replacement request may be accepted if:

• You received the wrong book.
• The book was significantly damaged during delivery.
• Pages are missing or there is a major printing defect.
• The product received is different from the product ordered.

Please contact us as soon as possible after receiving the product and provide your Order ID, photographs, and/or an unboxing video showing the issue.

The returned item should be unused and, wherever possible, kept in its original condition and packaging.

Books damaged after delivery due to improper handling by the customer will not be eligible for return or replacement.

4. Change of Mind / Used Products

Returns or refunds will normally not be provided for:

• Printed books that have already been used, written on, damaged, or altered by the customer.
• Digital products that have already been downloaded or accessed.
• Online courses where a substantial amount of course content has already been consumed.
• Incorrect purchases caused by the customer selecting the wrong product, where the product has already been accessed or downloaded.

We recommend checking the product description carefully before completing your purchase.

5. Refund Approval

Once we receive your refund or return request, our team will review the details.

You will be informed whether your request has been:

Approved or Rejected

If approved, the refund will be processed to the original payment method used during the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, payment gateway, UPI provider, credit/debit card provider, or other financial institution.

6. Late or Missing Refunds

If your refund has been approved but you have not received the amount:

1. Check your bank account or payment application again.
2. Contact your bank, UPI provider, credit/debit card company, or payment service provider.
3. Please allow the normal processing time required by the payment provider.

If you have completed these steps and still have not received the refund, contact us at:

Email: electricaltechnician02@gmail.com
Phone: +91 89890 44606

Please provide your Order ID and payment details so that we can assist you.

7. Exchanges & Replacements

Printed products will be replaced only when the product received is:

• Incorrect
• Significantly damaged
• Defective
• Missing important pages or content due to a printing issue

Depending on the situation, we may offer a replacement or refund after reviewing the request.

Digital products and online courses cannot normally be exchanged once access has been provided.

8. Return Shipping

Do not send any product back without first contacting our support team.

If your return request is approved, our team will provide you with the appropriate return instructions and return address.

If the return is required because of an error from our side, such as receiving an incorrect or defective product, the applicable return/replacement arrangements will be communicated by our team.

For other approved returns, return shipping charges may be the responsibility of the customer.

We recommend using a trackable courier service when returning a product.

9. Cancellation

If you wish to cancel an order, please contact us as soon as possible.

A printed-book order can only be cancelled before it has been processed or dispatched.

Once a printed product has been dispatched, cancellation may not be possible.

Digital products or online courses may not be cancelled after access or download has been provided, except where otherwise covered under this Refund Policy.

10. Duplicate Payment

If you are charged more than once for the same order or purchase, please contact us with your payment details.

After verification, any confirmed duplicate payment will be refunded to the original payment method.

11. Need Help?

For questions regarding returns, refunds, cancellations, course access, digital products, or printed-book orders, please contact:

Electrical Technician Training Institute

Website: electricaltechnician.in
Email: electricaltechnician02@gmail.com
Phone: +91 8989044606

Our support team will review your request and assist you accordingly.